Error to update firmware

[ibarramiguel119]

librealsense	2.55.1 RELEASE
OS	Linux
I am working with a realsense D457 camera, it was working fine but at one point it stopped reading the port as 3.2 and changed to 2.1, a firmware update message appeared in relasense Viewer to which I accepted, now it no longer recognizes the camera tells me that I do not have a device connected. I hope for your valuable help, greetings!!

[MartyG-RealSense]

Hi @ibarramiguel119 Could you first try unplugging the micro-sized end of the USB cable from the base of the camera, reversing the connector's orientation and plugging it back into the camera, please (USB-C cables are two-way insertion at the micro-sized end). Does doing so make any difference?

[ibarramiguel119]

No, I try to do it like that but it doesn't work. I get those errors

[ibarramiguel119]

I'm switching to Windows 11 to check what happened and the drivers. and I get the following

[MartyG-RealSense]

I will discuss your problem with my Intel RealSense colleagues. May I ask which country you are located in, please?

[ibarramiguel119]

Thank you very much, I appreciate it very much, I'm from Mexico.

[MartyG-RealSense]

Thank you very much, and thanks for your patience.