Kong Gateway is not only an awesome open source project, but also part of the product offering of Kong Inc. We have a large team of product people, software developers, testers and release engineers working on Kong Gateway. We make many of the enhancements to Kong Gateway in the Community Edition, so our open source community directly benefits from the commercial work that we do.
Recognizing that we operate as a commercial entity, we face the challenge of balancing our commercial interests with the desire to accommodate and support open source users and contributors effectively.
In the Kong Gateway team, we're committed to maintaining a rapid and timely response to community contributions, promising to acknowledge and engage within a dedicated timeframe of 10 working days. It is important to note, however, that while we strive to be as responsive as possible, we may not always be able to offer immediate solutions to every reported problem or incorporate every submitted pull request into the product.
We will be closing pull requests or issue reports when we made the decision that we will not be able to merge or resolve them in the foreseeable future. We do that in the interest of keeping our working set manageable, as accumulating pull requests and issues which don't make progress does not help improving Kong Gateway in the long run.
We automatically close issues and pull requests for which we do not get responses to our questions or update requests within 3 weeks.