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Automation not resolving conversations #9333

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emanuellopess opened this issue Apr 30, 2024 · 1 comment
Open

Automation not resolving conversations #9333

emanuellopess opened this issue Apr 30, 2024 · 1 comment
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@emanuellopess
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Describe the bug

The action "resolve conversation" is not working in the new version 3.8.0 but it was working correctly in the previous version 3.7.0

To Reproduce

  1. Create a custom attribute "blocked" as a checkbox (true/false)
  2. Mark a contact as blocked = true
  3. Create a automation on contact with attribute blocked = true resolve conversation
  4. Make contact in the Whatsapp Cloud Provider
  5. The conversation is not resolved but other actions are triggered

Expected behavior

The automation to trigger the resolve action correctly with custom attributes

Environment

Linux VM

Cloud Provider

AWS

Platform

Browser

Operating system

Ubuntu 22.04

Browser and version

Chrome and firefox latest version

Docker (if applicable)

No response

Additional context

The only automation that is not working is all that has the function "resolve conversation" in it, mostly work as intended. I tested the actions, add labels, assign to agents are working correctly, the custom attribute for the contact is recognized but the action is not triggered.

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linear bot commented Apr 30, 2024

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