❌ 🛟 Support Request #27327
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Indicates when an user requests Support through GitHub instead of reaching out to Elementor Support.
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karenking8
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nicholaszein
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Hello @karenking8, Thanks for contacting us! 🙏 🛟 This is more of a support question, not really something we can help with here.👉 Please remember to check the Help Center or contact Elementor Support before submitting an issue.
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Prerequisites
Description
Webiste URL: http://www.sjcswarren.org/
I am having issues with my website with elementor. Getting a ton of errors. I copied the system info log in this email. Is there anyway someone can take a look at it and tell me if there in anything wrong? The website was working fine, Elementor was working on editing my pages and posts. and when the latest update came, it disabled the whole website, jetpack is giving errors, wordpress is giving errors. when i disable Elementor, the errors stop. But most of my pages and posts are edited with elementor, so I am unable to move forward with anything.
Also when i try to edit a page with elementor, I get an error "the preview could not be loaded. Error 0 Click here for preview debug"
When i press "learn more" is redirects me to a broken home page.
Steps to reproduce
Untitled.video.mp4
Expected behavior
I want the elementor plugin to work correctly, I want to edit my pages/posts with elementor.
I want to know why when elementor updated their plugin, the website decided to crash.
The Problems really happened just recently with the new update.
Isolating the problem
Elementor System Info
Click to reveal
== Server Environment == Operating System: Linux Software: Apache MySQL version: Percona Server (GPL), Release 23, Revision 500fcf5 v5.7.23-23 PHP Version: 7.4.33 PHP Memory Limit: 512M PHP Max Input Vars: 1000 PHP Max Post Size: 516M GD Installed: Yes ZIP Installed: Yes Write Permissions: All right Elementor Library: Connected == WordPress Environment == Version: 6.5.3 Site URL: https://www.sjcswarren.org Home URL: https://www.sjcswarren.org WP Multisite: No Max Upload Size: 512 MB Memory limit: 40M Max Memory limit: 512M Permalink Structure: Plain Language: en_US Timezone: America/New_York Debug Mode: Inactive == Theme == Name: Education Hub Version: 2.7.1 Author: WEN Themes Child Theme: No == User == Role: administrator WP Profile lang: en-US User Agent: Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36 == Active Plugins == Accept Donations with PayPal & Stripe Version: 1.4.1 Author: Scott Paterson Advanced Editor Tools Version: 5.9.2 Author: Automattic Anti-Malware Security and Brute-Force Firewall Version: 4.23.57 Author: Eli Scheetz Classic Editor Version: 1.6.3 Author: WordPress Contributors Classic Widgets Version: 0.3 Author: WordPress Contributors Contact Form 7 Version: 5.9.4 Author: Takayuki Miyoshi Elementor Version: 3.21.0 Author: Elementor.com Elementor Beta (Developer Edition) Version: 1.1.3 Author: Elementor.com Flamingo Version: 2.5 Author: Takayuki Miyoshi Gutenberg Version: 18.3.0 Author: Gutenberg Team Health Check & Troubleshooting Version: 1.7.0 Author: The WordPress.org community Jetpack Version: 13.4.2 Author: Automattic Maintenance Version: 4.08 Author: WebFactory Ltd Mobile Menu Version: 2.8.4.2 Author: Freshlight Lab PDF Embedder Version: 4.7.1 Author: PDF Embedder Recent Posts Widget With Thumbnails Version: 7.1.1 Author: Kybernetik Services Simple Banner Version: 2.17.1 Author: Ryan Petersen Simple Cloudflare Turnstile Version: 1.26.2 Author: Elliot Sowersby, RelyWP Title Remover Version: 1.2.1 Author: WPGurus Top Bar Version: 3.0.6 Author: WP Darko WP BackItUp Community Edition Version: 1.50 Author: WPBackItUp XML Sitemap Generator for Google Version: 4.1.19 Author: Auctollo == Must-Use Plugins == Health Check Troubleshooting Mode Version: 1.9.1 Author: SSO Version: 0.4 Author: Garth Mortensen, Mike Hansen == Elementor Experiments == Improved Asset Loading: Active by default Improved CSS Loading: Active by default Inline Font Icons: Active by default Additional Custom Breakpoints: Active by default admin_menu_rearrangement: Inactive by default Flexbox Container: Active by default Upgrade Swiper Library: Active by default Grid Container: Active by default Nested Elements Performance: Inactive by default Optimized Control Loading: Active by default Elementor Home Screen: Active by default Editor Top Bar: Active by default Build with AI: Active by default Landing Pages: Active by default Nested Elements: Active by default Lazy Load Background Images: Active by default Pages Panel: Inactive by default == Log == JS: showing 4 of 4JS: 2023-09-29 01:18:16 [error X 1][../wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.16.4:3:669535] elementorFrontend.elements.window.jQuery is not a function JS: 2023-09-30 01:01:47 [error X 6][../wp-content/plugins/elementor/assets/js/editor.min.js?ver=3.16.4:3:639823] Cannot read properties of undefined (reading 'isDesignable') JS: 2023-10-03 18:00:51 [error X 1][../wp-content/plugins/elementor/assets/js/frontend-modules.min.js?ver=3.16.4:2:16865] Cannot read properties of undefined (reading 'attributes') JS: 2023-10-05 20:02:41 [error X 1][../wp-content/plugins/elementor/assets/js/frontend-modules.min.js?ver=3.16.4:2:16853] Cannot read properties of undefined (reading 'data') PHP: showing 1 of 1PHP: 2023-09-30 08:41:39 [notice X 18][../wp-content/plugins/elementor/includes/managers/image.php::113] Trying to access array offset on value of type bool [array ( 'trace' => ' #0: Elementor\Core\Logger\Manager -> shutdown() ', )] Log: showing 20 of 262023-10-05 18:11:42 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.16.4', 'to' => '3.17.0-dev1', )] 2023-10-31 22:00:49 [info] elementor::elementor_updater Started 2023-10-31 22:00:49 [info] Elementor/Upgrades - _on_each_version Start 2023-10-31 22:00:49 [info] Elementor/Upgrades - _on_each_version Finished 2023-10-31 22:00:49 [info] Elementor/Upgrades - _v_3_17_0_site_settings_updates Start 2023-10-31 22:00:49 [info] Elementor/Upgrades - _v_3_17_0_site_settings_updates Finished 2023-10-31 22:00:49 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.17.0-dev1', 'to' => '3.17.0-dev4', )] 2023-10-31 22:00:49 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.17.0-dev1', 'to' => '3.17.0-dev4', )] 2024-05-13 15:12:47 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.17.0-dev4', 'to' => '3.21.0-dev3', )] 2024-05-13 15:14:34 [info] elementor::elementor_updater Started 2024-05-13 15:14:34 [info] Elementor/Upgrades - _on_each_version Start 2024-05-13 15:14:34 [info] Elementor/Upgrades - _on_each_version Finished 2024-05-13 15:14:34 [info] Elementor/Upgrades - _v_3_17_0_site_settings_updates Start 2024-05-13 15:14:34 [info] Elementor/Upgrades - _v_3_17_0_site_settings_updates Finished 2024-05-13 15:14:34 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.17.0-dev4', 'to' => '3.21.0-dev3', )] 2024-05-14 13:31:19 [info] Elementor data updater process has been queued. [array ( 'plugin' => 'Elementor', 'from' => '3.21.0-dev3', 'to' => '3.21.5', )] 2024-05-14 14:53:22 [info] elementor::elementor_updater Started 2024-05-14 14:53:22 [info] Elementor/Upgrades - _on_each_version Start 2024-05-14 14:53:22 [info] Elementor/Upgrades - _on_each_version Finished 2024-05-14 14:53:22 [info] Elementor data updater process has been completed. [array ( 'plugin' => 'Elementor', 'from' => '3.21.0-dev3', 'to' => '3.21.5', )] == Elementor - Compatibility Tag ==Agreement
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