A single Account constantly loses its Account NUmber / IBAN

[ypsilonkah]

Support guidelines

• I've read the support guidelines

I've found a bug and checked that ...

• ... the documentation does not mention anything about my problem
• ... there are no open or closed issues that are related to my problem
• ... it's definitely a Firefly III issue, not me

Description

I have four accounts set up in Firefly. All are filled in with IBAN and BIC with different roles:

1. Default asset account
2. Savings account
3. Shared asset account
4. Savings account

Account No. 3 however keeps "forgetting" its IBAN every now and then (sometimes within a day). I reenter the IBAN and save the changes. Some time later, it's gone again.
How can I provide logs or debug output? Thanks!

Debug information

Debug information generated at 2024-05-04 16:19:52 for Firefly III version v6.1.15.

System information
Item	Value
Firefly III	6.1.15 / v2.0.14 / 24 (exp. 24)
PHP version	8.3.6 (64bits) / apache2handler / Linux x86_64
BCscale	12
Error reporting	Display: Off, reporting: ALL errors
Max upload	67108864 (64 MB)
Database drivers	*mysql*, pgsql, sqlite,
Docker build	#1074, base #83

Firefly III information
Item	Value
Timezone	Europe/Berlin + Europe/Berlin
App environment	local, debug: false
Layout	v1
Logging	notice, stack / (empty)
Cache driver	file
Default language and locale	de_DE + equal
Trusted proxies	**
Login provider & user guard	eloquent / web
Login headers	N/A + N/A
Stateful domains
Last cron job	2024-05-03 22:00:00 (16 hours ago)
Mailer	smtp

User-specific information
Item	Value
User	#1 of 1
User flags	🔧 📑 📧
Session start	2024-05-01 00:00:00
Session end	2024-05-31 23:59:59
View range	1M
User language	en_US
User locale	en_US
Locale(s) supported	en_US.utf8: ✅ en_US.UTF-8: ✅
User agent	Mozilla/5.0 (Windows NT 10.0; Win64; x64; rv:125.0) Gecko/20100101 Firefox/125.0

Expected behaviour

Once set up, the account should keep the assigned IBAN and not remove it.

Steps to reproduce

1. Create account (shared savings, if it matters)
2. Enter IBAN
3. Wait
4. IBAN is gone

Additional info

No response

[JC5]

Thanks for opening an issue!

I've never heard about something like this. This is impossible to debug unless you know what happens when you "wait".

Can you replicate this in a consistent way?

[ypsilonkah]

It just happened again. While I can't yet figure out what triggers the loss of the account's IBAN, It found out that the IBAN is currently in use somewhere in firefly. When I reenter the IBAN, I used to note it with spaces (i.e. DE01 2345 6789 ...). This way I can update the assett account. However, when I try to enter the IBAN without spaces, firefly complains that the IBAN is already in use.

When searching for that IBAN, I find some transactions associated with the assett account.

edit://
When checking expense accounts, I found an account without any transactions for the IBAN in question. It must have been created from an import at a time I had not created the account in Firefly.

[JC5]

Ah, now we're getting closer. The spaces / no spaces thing may be a hint, I'll check it out for sure.

[JC5]

Alright, so the next release of Firefly III will be way more strict with spaces. You may still lose IBANs when you update Firefly III, because it will filter out any duplicates it may find, spaces or not. Your logs will reflect this.

Either way, it should not be an issue going forward, but I would appreciate your feedback.

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