Products not Showing in Category Pages: 'We can't find products matching the selection' Error

[Madhab-Karmaker]

Summary

I'm encountering an issue on my Magento 2 store where products are not displaying on category pages, and instead, the message "We can't find products matching the selection" is shown. I've performed some troubleshooting steps, but I'm still unable to resolve the issue. Here are the details:

Steps to Reproduce:

• Navigate to any category page on the frontend.
• Observe that the category page displays the message "We can't find products matching the selection."

Expected Behavior:

• Products that belong to the category should be displayed on the category page.

Troubleshooting Steps Taken:

• Checked product inventory to ensure products are in stock.
• Verified product visibility settings (set to "Catalog" or "Catalog, Search").
• Confirmed that products are assigned to the correct category.
• Reviewed catalog and search settings in the Magento Admin Panel.
• Reindexed data using the php bin/magento indexer:reindex command.
• Flushed the Magento cache using php bin/magento cache:flush.
• Checked for customizations or third-party extensions affecting product listing behavior.
• Enabled developer mode and reviewed log files for errors.
• Ensured theme compatibility and that it doesn't override core functionality.

Environment:

• Magento version: [e.g., 2.4.3]
• PHP version: [e.g., 7.4]
• Database: [e.g., MySQL]

Examples

Proposed solution

No response

Release note

No response

Triage and priority

• Severity: S0 - Affects critical data or functionality and leaves users without workaround.
• Severity: S1 - Affects critical data or functionality and forces users to employ a workaround.
• Severity: S2 - Affects non-critical data or functionality and forces users to employ a workaround.
• Severity: S3 - Affects non-critical data or functionality and does not force users to employ a workaround.
• Severity: S4 - Affects aesthetics, professional look and feel, “quality” or “usability”.

[m2-assistant]

Hi @Madhab-Karmaker. Thank you for your report.
To speed up processing of this issue, make sure that the issue is reproducible on the vanilla Magento instance following Steps to reproduce. To deploy vanilla Magento instance on our environment, Add a comment to the issue:

• @magento give me 2.4-develop instance - upcoming 2.4.x release
• For more details, review the Magento Contributor Assistant documentation.
• Add a comment to assign the issue: @magento I am working on this
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[Madhab-Karmaker]

Help me

[m2-assistant]

Hi @engcom-November. Thank you for working on this issue.
In order to make sure that issue has enough information and ready for development, please read and check the following instruction: 👇

• 1. Verify that issue has all the required information. (Preconditions, Steps to reproduce, Expected result, Actual result).
• 2. Verify that issue has a meaningful description and provides enough information to reproduce the issue.
• 3. Add Area: XXXXX label to the ticket, indicating the functional areas it may be related to.
• 4. Verify that the issue is reproducible on 2.4-develop branch
  Details

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  - If the issue is reproducible on 2.4-develop branch, please, add the label Reproduced on 2.4.x.
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[engcom-November]

Hello @Madhab-Karmaker,

Thank you for the report!

In default luma theme the product listing are working fine, it might be the issue with third party theme, please check the logs thoroughly.
You can raise these questions on Magento stackexchange.

Thank you.

[Madhab-Karmaker]

I have reinstall magento and I am working on default theme. There is no other theme installed. Still I am facing the same issue.

[Joshua29LK]

I have reinstall magento and I am working on default theme. There is no other theme installed. Still I am facing the same issue.

Have you started the elastic search service yet?

[Madhab-Karmaker]

ideadev@ip-172-31-0-181:~$ curl -X GET "http://localhost:9200/"
{
"name" : "ip-172-31-0-181",
"cluster_name" : "elasticsearch",
"cluster_uuid" : "b6bLHicyRxaKSqrQFsxbIw",
"version" : {
"number" : "8.13.4",
"build_flavor" : "default",
"build_type" : "deb",
"build_hash" : "da95df118650b55a500dcc181889ac35c6d8da7c",
"build_date" : "2024-05-06T22:04:45.107454559Z",
"build_snapshot" : false,
"lucene_version" : "9.10.0",
"minimum_wire_compatibility_version" : "7.17.0",
"minimum_index_compatibility_version" : "7.0.0"
},
"tagline" : "You Know, for Search"
}

[engcom-November]

Check the log files and share if any error appear related to this.