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"No files" display on Files tab w/ faulty federation shares or External Storage #45190

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5 of 8 tasks
Ophrys78 opened this issue May 5, 2024 · 1 comment
Open
5 of 8 tasks

"No files" display on Files tab w/ faulty federation shares or External Storage #45190

Ophrys78 opened this issue May 5, 2024 · 1 comment
Labels
1. to develop Accepted and waiting to be taken care of 28-feedback bug feature: external storage feature: files regression

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@Ophrys78
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Ophrys78 commented May 5, 2024 •
edited

⚠️ This issue respects the following points: ⚠️

Bug description

A federation share (displayed as a top level folder) went down. On NC 27.1.9, I noticed nothing. After upgrading to 28.0.5, my files were not displayed with a message like "No files" in the NC files tab.

Steps to reproduce

  1. A federation share (displayed as a top level folder) goes down.
  2. Click on Files tab.
  3. No files/folders showing. (And the "+ New" button is greyed with the following message: "You don’t have permission to upload or create files here".)

Expected behavior

Files showing. Maybe a message/pop-up to inform the user that the federation share is unavailable?

Installation method

Community Manual installation with Archive

Nextcloud Server version

28

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 22 to 23)

Are you using the Nextcloud Server Encryption module?

Encryption is Disabled

What user-backends are you using?

  • Default user-backend (database)
  • LDAP/ Active Directory
  • SSO - SAML
  • Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "nuage.casterlyrock.net"
        ],
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "28.0.5.1",
        "overwrite.cli.url": "https:\/\/nuage.casterlyrock.net",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "memcache.local": "\\OC\\Memcache\\APCu",
        "installed": true,
        "mail_smtpmode": "smtp",
        "mail_smtpsecure": "ssl",
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauth": 1,
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "app_install_overwrite": [
            "files_clipboard",
            "ncdownloader"
        ],
        "has_rebuilt_cache": true,
        "maintenance": false,
        "theme": "",
        "loglevel": 2,
        "updater.release.channel": "stable",
        "default_phone_region": "FR",
        "updater.secret": "***REMOVED SENSITIVE VALUE***"
    }
}

List of activated Apps

Enabled:
  - activity: 2.20.0
  - admin_audit: 1.18.0
  - bruteforcesettings: 2.8.0
  - calendar: 4.7.2
  - cloud_federation_api: 1.11.0
  - comments: 1.18.0
  - contacts: 5.5.3
  - dav: 1.29.1
  - federatedfilesharing: 1.18.0
  - federation: 1.18.0
  - files: 2.0.0
  - files_pdfviewer: 2.9.0
  - files_reminders: 1.1.0
  - files_sharing: 1.20.0
  - files_trashbin: 1.18.0
  - files_versions: 1.21.0
  - firstrunwizard: 2.17.0
  - logreader: 2.13.0
  - lookup_server_connector: 1.16.0
  - mail: 3.6.0
  - nextcloud_announcements: 1.17.0
  - notes: 4.10.0
  - notifications: 2.16.0
  - oauth2: 1.16.3
  - password_policy: 1.18.0
  - photos: 2.4.0
  - privacy: 1.12.0
  - provisioning_api: 1.18.0
  - recommendations: 2.0.0
  - related_resources: 1.3.0
  - serverinfo: 1.18.0
  - settings: 1.10.1
  - sharebymail: 1.18.0
  - snappymail: 2.36.1
  - support: 1.11.1
  - survey_client: 1.16.0
  - suspicious_login: 6.0.0
  - systemtags: 1.18.0
  - text: 3.9.1
  - theming: 2.3.0
  - twofactor_backupcodes: 1.17.0
  - updatenotification: 1.18.0
  - user_status: 1.8.1
  - viewer: 2.2.0
  - weather_status: 1.8.0
  - workflowengine: 2.10.0
Disabled:
  - circles: 28.0.0 (installed 28.0.0)
  - contactsinteraction: 1.9.0 (installed 1.5.0)
  - dashboard: 7.8.0 (installed 6.0.0)
  - encryption: 2.16.0
  - files_external: 1.20.0
  - twofactor_totp: 10.0.0-beta.2
  - user_ldap: 1.19.0

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

Too many logs. I hope this part is relevant:

{"reqId":"Y7nyAP0WnXD9pa2wHivP","level":3,"time":"2024-05-05T21:45:58+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\Mail\BackgroundJob\QuotaJob, arguments: Array\n(\n [accountId] => 1\n)\n)","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"Horde_Imap_Client_Exception","Message":"Authentication failed.","Code":102,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4584,"function":"_responseCode","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4319,"function":"_getLine","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":4243,"function":"_sendCmdChunk","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":851,"function":"_sendCmd","class":"Horde_Imap_Client_Socket","type":"->"},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","line":512,"function":"_tryLogin","class":"Horde_Imap_Client_Socket","type":"->","args":["*** sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","line":73,"function":"_login","class":"Horde_Imap_Client_Socket","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\Mail\IMAP\ImapClientRateLimitingDecorator","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":66,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Service/MailManager.php","line":598,"function":"getFolders","class":"OCA\Mail\IMAP\FolderMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/QuotaJob.php","line":97,"function":"getQuota","class":"OCA\Mail\Service\MailManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\Mail\BackgroundJob\QuotaJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\BackgroundJob\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\BackgroundJob\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\BackgroundJob\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Socket.php","Line":5048,"message":"Error while running background job (class: OCA\Mail\BackgroundJob\QuotaJob, arguments: Array\n(\n [accountId] => 1\n)\n)","exception":{"details":null,"logged":false,"raw_msg":"Authentication failed."},"CustomMessage":"Error while running background job (class: OCA\Mail\BackgroundJob\QuotaJob, arguments: Array\n(\n [accountId] => 1\n)\n)"}}
{"reqId":"Y7nyAP0WnXD9pa2wHivP","level":3,"time":"2024-05-05T21:45:58+00:00","remoteAddr":"","user":"--","app":"core","method":"","url":"--","message":"Error while running background job (class: OCA\Mail\BackgroundJob\QuotaJob, arguments: Array\n(\n [accountId] => 3\n)\n)","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"Horde_Imap_Client_Exception","Message":"Too many auth attempts","Code":102,"Trace":[{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":853,"function":"_login","class":"OCA\Mail\IMAP\ImapClientRateLimitingDecorator","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/vendor/bytestream/horde-imap-client/lib/Horde/Imap/Client/Base.php","line":1404,"function":"login","class":"Horde_Imap_Client_Base","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/apps/mail/lib/IMAP/FolderMapper.php","line":66,"function":"listMailboxes","class":"Horde_Imap_Client_Base","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/Service/MailManager.php","line":598,"function":"getFolders","class":"OCA\Mail\IMAP\FolderMapper","type":"->"},{"file":"/var/www/nextcloud/apps/mail/lib/BackgroundJob/QuotaJob.php","line":97,"function":"getQuota","class":"OCA\Mail\Service\MailManager","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OCA\Mail\BackgroundJob\QuotaJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\BackgroundJob\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\BackgroundJob\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\BackgroundJob\TimedJob","type":"->"}],"File":"/var/www/nextcloud/apps/mail/lib/IMAP/ImapClientRateLimitingDecorator.php","Line":66,"message":"Error while running background job (class: OCA\Mail\BackgroundJob\QuotaJob, arguments: Array\n(\n [accountId] => 3\n)\n)","exception":{"details":null,"logged":false,"raw_msg":"Too many auth attempts"},"CustomMessage":"Error while running background job (class: OCA\Mail\BackgroundJob\QuotaJob, arguments: Array\n(\n [accountId] => 3\n)\n)"}}
{"reqId":"Y7nyAP0WnXD9pa2wHivP","level":2,"time":"2024-05-05T21:46:00+00:00","remoteAddr":"","user":"--","app":"no app in context","method":"","url":"--","message":"error while discovering ocm provider","userAgent":"--","version":"28.0.5.1","exception":{"Exception":"GuzzleHttp\Exception\ConnectException","Message":"cURL error 52: Empty reply from server (see https://curl.haxx.se/libcurl/c/libcurl-errors.html) for https://wyqu84.a4.swdrive.fr/ocm-provider/","Code":0,"Trace":[{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":158,"function":"createRejection","class":"GuzzleHttp\\Handler\\CurlFactory","type":"::","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","line":110,"function":"finishError","class":"GuzzleHttp\Handler\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlHandler.php","line":47,"function":"finish","class":"GuzzleHttp\Handler\CurlFactory","type":"::"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":137,"function":"__invoke","class":"GuzzleHttp\Handler\CurlHandler","type":"->"},{"file":"/var/www/nextcloud/lib/private/Http/Client/DnsPinMiddleware.php","line":161,"function":"GuzzleHttp\{closure}","class":"GuzzleHttp\Middleware","type":"::","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/PrepareBodyMiddleware.php","line":35,"function":"OC\Http\Client\{closure}","class":"OC\Http\Client\DnsPinMiddleware","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":31,"function":"__invoke","class":"GuzzleHttp\PrepareBodyMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/RedirectMiddleware.php","line":71,"function":"GuzzleHttp\{closure}","class":"GuzzleHttp\Middleware","type":"::","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Middleware.php","line":63,"function":"__invoke","class":"GuzzleHttp\RedirectMiddleware","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/HandlerStack.php","line":75,"function":"GuzzleHttp\{closure}","class":"GuzzleHttp\Middleware","type":"::","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":331,"function":"__invoke","class":"GuzzleHttp\HandlerStack","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":168,"function":"transfer","class":"GuzzleHttp\Client","type":"->"},{"file":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Client.php","line":187,"function":"requestAsync","class":"GuzzleHttp\Client","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/lib/private/Http/Client/Client.php","line":230,"function":"request","class":"GuzzleHttp\Client","type":"->"},{"file":"/var/www/nextcloud/lib/private/OCM/OCMDiscoveryService.php","line":86,"function":"get","class":"OC\Http\Client\Client","type":"->"},{"file":"/var/www/nextcloud/apps/files_sharing/lib/External/Storage.php","line":87,"function":"discover","class":"OC\OCM\OCMDiscoveryService","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Mount/MountPoint.php","line":168,"function":"__construct","class":"OCA\Files_Sharing\External\Storage","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Mount/MountPoint.php","line":193,"function":"createStorage","class":"OC\Files\Mount\MountPoint","type":"->","args":[" sensitive parameters replaced "]},{"file":"/var/www/nextcloud/lib/private/Files/Mount/MountPoint.php","line":294,"function":"getStorage","class":"OC\Files\Mount\MountPoint","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Config/UserMountCache.php","line":83,"function":"getStorageRootId","class":"OC\Files\Mount\MountPoint","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":297,"function":"registerMounts","class":"OC\Files\Config\UserMountCache","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":221,"function":"afterUserFullySetup","class":"OC\Files\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/SetupManager.php","line":392,"function":"setupForUser","class":"OC\Files\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Mount/Manager.php","line":97,"function":"setupForPath","class":"OC\Files\SetupManager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/View.php","line":1372,"function":"find","class":"OC\Files\Mount\Manager","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/Root.php","line":203,"function":"getFileInfo","class":"OC\Files\View","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyUserFolder.php","line":47,"function":"get","class":"OC\Files\Node\Root","type":"->"},{"function":"OC\Files\Node\{closure}","class":"OC\Files\Node\LazyUserFolder","type":"->","args":[" sensitive parameters replaced ***"]},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":70,"function":"call_user_func"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":84,"function":"getRealFolder","class":"OC\Files\Node\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/lib/private/Files/Node/LazyFolder.php","line":442,"function":"__call","class":"OC\Files\Node\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/core/BackgroundJobs/GenerateMetadataJob.php","line":97,"function":"getDirectoryListing","class":"OC\Files\Node\LazyFolder","type":"->"},{"file":"/var/www/nextcloud/core/BackgroundJobs/GenerateMetadataJob.php","line":88,"function":"scanFolder","class":"OC\Core\BackgroundJobs\GenerateMetadataJob","type":"->"},{"file":"/var/www/nextcloud/core/BackgroundJobs/GenerateMetadataJob.php","line":74,"function":"scanFilesForUser","class":"OC\Core\BackgroundJobs\GenerateMetadataJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/Job.php","line":81,"function":"run","class":"OC\Core\BackgroundJobs\GenerateMetadataJob","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":102,"function":"start","class":"OCP\BackgroundJob\Job","type":"->"},{"file":"/var/www/nextcloud/lib/public/BackgroundJob/TimedJob.php","line":92,"function":"start","class":"OCP\BackgroundJob\TimedJob","type":"->"},{"file":"/var/www/nextcloud/cron.php","line":152,"function":"execute","class":"OCP\BackgroundJob\TimedJob","type":"->"}],"File":"/var/www/nextcloud/3rdparty/guzzlehttp/guzzle/src/Handler/CurlFactory.php","Line":210,"message":"error while discovering ocm provider","exception":{},"remote":"https://wyqu84.a4.swdrive.fr","CustomMessage":"error while discovering ocm provider"}}

Additional info

No response
@Ophrys78 Ophrys78 added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels May 5, 2024
@joshtrichards joshtrichards added feature: federation feature: files feature: external storage 1. to develop Accepted and waiting to be taken care of and removed feature: federation 0. Needs triage Pending check for reproducibility or if it fits our roadmap labels May 6, 2024
@joshtrichards joshtrichards changed the title [Bug]: faulty federation share leads to "No files" display on Files tab "No files" display on Files tab w/ faulty federation shares or External Storage May 7, 2024
@joshtrichards
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Reproduced. Easy enough to do so: in my test bed I took my Minio instance out of service.

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