[Bug]: External SMB share display cache instead of real files, unusable #45238

huntervcx · 2024-05-08T22:57:47Z

⚠️ This issue respects the following points: ⚠️

This is a bug, not a question or a configuration/webserver/proxy issue.
This issue is not already reported on Github OR Nextcloud Community Forum (I've searched it).
Nextcloud Server is up to date. See Maintenance and Release Schedule for supported versions.
I agree to follow Nextcloud's Code of Conduct.

Bug description

Nextcloud Server with multiple windows smb shares.
Some folders use nextcloud cache to display folders and files, even files that have been deleted and new ones not displayed on nextcloud
No update possible, multiple commands used without effect
Share is used with cached credentials saved in database, so notify is not possible and scan can't be done from cli

~600 shares configured, randomly breaking some. But some folders don't, and continue to work properly
Login/logout, disabling redis cache, restarting, cleanup files, trying to upload and delete from NC donesn't retrigger a cache refresh

Not a permissions problem, this is random, and even with full permissions and admins accounts, still displaying cache folders list

Steps to reproduce

Add an external file smb share
Work on some files directly on the smb share
Wait for nextcloud to Randomly stop reading from backend but only from cache

Expected behavior

Displaying correct folders and files, cleaning up the database filecache

Installation method

Community Manual installation with Archive

Nextcloud Server version

29

Operating system

Debian/Ubuntu

PHP engine version

PHP 8.2

Web server

Apache (supported)

Database engine version

MariaDB

Is this bug present after an update or on a fresh install?

Upgraded to a MAJOR version (ex. 22 to 23)

Are you using the Nextcloud Server Encryption module?

None

What user-backends are you using?

Default user-backend (database)
LDAP/ Active Directory
SSO - SAML
Other

Configuration report

{
    "system": {
        "instanceid": "***REMOVED SENSITIVE VALUE***",
        "passwordsalt": "***REMOVED SENSITIVE VALUE***",
        "secret": "***REMOVED SENSITIVE VALUE***",
        "trusted_domains": [
            "***REMOVED SENSITIVE VALUE***",
        ],
        "trusted_proxies": "***REMOVED SENSITIVE VALUE***",
        "datadirectory": "***REMOVED SENSITIVE VALUE***",
        "dbtype": "mysql",
        "version": "29.0.0.19",
        "overwrite.cli.url": "***REMOVED SENSITIVE VALUE***",
        "dbname": "***REMOVED SENSITIVE VALUE***",
        "dbhost": "***REMOVED SENSITIVE VALUE***",
        "dbport": "",
        "dbtableprefix": "oc_",
        "mysql.utf8mb4": true,
        "dbuser": "***REMOVED SENSITIVE VALUE***",
        "dbpassword": "***REMOVED SENSITIVE VALUE***",
        "installed": true,
        "htaccess.RewriteBase": "\/",
        "ldapProviderFactory": "OCA\\User_LDAP\\LDAPProviderFactory",
        "mail_smtpmode": "smtp",
        "mail_smtpauth": 1,
        "mail_sendmailmode": "smtp",
        "mail_from_address": "***REMOVED SENSITIVE VALUE***",
        "mail_domain": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpauthtype": "LOGIN",
        "mail_smtphost": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpname": "***REMOVED SENSITIVE VALUE***",
        "mail_smtppassword": "***REMOVED SENSITIVE VALUE***",
        "mail_smtpport": "465",
        "skeletondirectory": "",
        "templatedirectory": "",
        "mail_smtpsecure": "ssl",
        "default_phone_region": "fr_FR",
        "default_language": "fr",
        "default_locale": "fr_FR",
        "trashbin_retention_obligation": "15,90",
        "knowledgebaseenabled": false,
        "maintenance": false,
        "enable_previews": true,
        "memcache.local": "\\OC\\Memcache\\Redis",
        "memcache.locking": "\\OC\\Memcache\\Redis",
        "filelocking.enabled": "true",
        "redis": {
            "host": "***REMOVED SENSITIVE VALUE***",
            "port": 0,
            "timeout": 0
        },
        "loglevel": 2,
        "maintenance_window_start": 2,
        "activity_use_cached_mountpoints": true,
        "log_type": "file",
        "logfile": "***REMOVED SENSITIVE VALUE***",
        "logdateformat": "F d, Y H:i:s"
    }
}

List of activated Apps

Enabled:
  - activity: 2.21.1
  - admin_audit: 1.19.0
  - bruteforcesettings: 2.9.0
  - cloud_federation_api: 1.12.0
  - contactsinteraction: 1.10.0
  - dav: 1.30.1
  - external: 5.4.0
  - federatedfilesharing: 1.19.0
  - files: 2.1.0
  - files_accesscontrol: 1.19.0
  - files_antivirus: 5.5.0
  - files_downloadlimit: 2.0.0
  - files_external: 1.21.0
  - files_pdfviewer: 2.10.0
  - files_reminders: 1.2.0
  - files_sharing: 1.21.0
  - files_trashbin: 1.19.0
  - files_versions: 1.22.0
  - logreader: 2.14.0
  - lookup_server_connector: 1.17.0
  - notifications: 2.17.0
  - oauth2: 1.17.0
  - password_policy: 1.19.0
  - previewgenerator: 5.5.0
  - privacy: 1.13.0
  - provisioning_api: 1.19.0
  - recommendations: 2.1.0
  - serverinfo: 1.19.0
  - settings: 1.12.0
  - sharebymail: 1.19.0
  - theming: 2.4.0
  - twofactor_backupcodes: 1.18.0
  - twofactor_totp: 11.0.0-dev
  - updatenotification: 1.19.1
  - user_ldap: 1.20.0
  - viewer: 2.3.0
  - workflowengine: 2.11.0
Disabled:
  - circles: 29.0.0-dev (installed 25.0.0)
  - comments: 1.19.0 (installed 1.15.0)
  - dashboard: 7.9.0 (installed 7.5.0)
  - encryption: 2.17.0
  - federation: 1.19.0 (installed 1.15.0)
  - firstrunwizard: 2.18.0 (installed 2.14.0)
  - groupfolders: 16.0.4 (installed 16.0.4)
  - nextcloud_announcements: 1.18.0 (installed 1.14.0)
  - photos: 2.5.0 (installed 2.0.1)
  - related_resources: 1.4.0 (installed 1.3.0)
  - support: 1.12.0 (installed 1.8.0)
  - survey_client: 1.17.0 (installed 1.13.0)
  - suspicious_login: 7.0.0 (installed 6.0.0)
  - systemtags: 1.19.0 (installed 1.15.0)
  - text: 3.10.0 (installed 3.6.0)
  - user_status: 1.9.0 (installed 1.5.0)
  - weather_status: 1.9.0 (installed 1.5.0)

Nextcloud Signing status

No errors have been found.

Nextcloud Logs

{"reqId":"RSkVLYiLK9PdDLAEBcNR","level":3,"time":"May 08, 2024 22:53:04","remoteAddr":"1.2.3.4","user":"myadmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/dashboard/api/v1/widgets","message":"Class \"OCA\\Dashboard\\Controller\\DashboardController\" does not exist","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/5.2.7","version":"29.0.0.19","exception":{"Exception":"ReflectionException","Message":"Class \"OCA\\Dashboard\\Controller\\DashboardController\" does not exist","Code":-1,"Trace":[{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":469,"function":"__construct","class":"ReflectionClass","type":"->"},{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":161,"function":"getAttributeRoutes","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":286,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":330,"function":"findMatchingRoute","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/ocs/v1.php","line":66,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/ocs/v2.php","line":23,"args":["/mnt/data/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/mnt/data/nextcloud/lib/private/Route/Router.php","Line":469,"message":"Class \"OCA\\Dashboard\\Controller\\DashboardController\" does not exist","exception":{},"CustomMessage":"Class \"OCA\\Dashboard\\Controller\\DashboardController\" does not exist"}}
{"reqId":"KbKqdSTSi7euiSG1IbVQ","level":3,"time":"May 08, 2024 22:53:04","remoteAddr":"1.2.3.4","user":"myadmin","app":"no app in context","method":"GET","url":"/ocs/v2.php/apps/user_status/api/v1/user_status","message":"Class \"OCA\\UserStatus\\Controller\\UserStatusController\" does not exist","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/5.2.7","version":"29.0.0.19","exception":{"Exception":"ReflectionException","Message":"Class \"OCA\\UserStatus\\Controller\\UserStatusController\" does not exist","Code":-1,"Trace":[{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":469,"function":"__construct","class":"ReflectionClass","type":"->"},{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":161,"function":"getAttributeRoutes","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":286,"function":"loadRoutes","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/lib/private/Route/Router.php","line":330,"function":"findMatchingRoute","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/ocs/v1.php","line":66,"function":"match","class":"OC\\Route\\Router","type":"->"},{"file":"/mnt/data/nextcloud/ocs/v2.php","line":23,"args":["/mnt/data/nextcloud/ocs/v1.php"],"function":"require_once"}],"File":"/mnt/data/nextcloud/lib/private/Route/Router.php","Line":469,"message":"Class \"OCA\\UserStatus\\Controller\\UserStatusController\" does not exist","exception":{},"CustomMessage":"Class \"OCA\\UserStatus\\Controller\\UserStatusController\" does not exist"}}
{"reqId":"TNyWJXtsMt9pR5L3OxXE","level":3,"time":"May 08, 2024 22:53:10","remoteAddr":"80.247.145.124","user":"myadmin","app":"webdav","method":"GET","url":"/remote.php/dav/files/myadmin/FOLDERSHARE/SubFolder/file.pdf","message":"Impossible d'ouvrir le fichier","userAgent":"Mozilla/5.0 (iOS) Nextcloud-iOS/5.2.7","version":"29.0.0.19","exception":{"Exception":"Sabre\\DAV\\Exception\\ServiceUnavailable","Message":"Impossible d'ouvrir le fichier","Code":0,"Trace":[{"file":"/mnt/data/nextcloud/3rdparty/sabre/dav/lib/DAV/CorePlugin.php","line":85,"function":"get","class":"OCA\\DAV\\Connector\\Sabre\\File","type":"->"},{"file":"/mnt/data/nextcloud/3rdparty/sabre/event/lib/WildcardEmitterTrait.php","line":89,"function":"httpGet","class":"Sabre\\DAV\\CorePlugin","type":"->"},{"file":"/mnt/data/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":472,"function":"emit","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/mnt/data/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":253,"function":"invokeMethod","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/mnt/data/nextcloud/3rdparty/sabre/dav/lib/DAV/Server.php","line":321,"function":"start","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/mnt/data/nextcloud/apps/dav/lib/Server.php","line":374,"function":"exec","class":"Sabre\\DAV\\Server","type":"->"},{"file":"/mnt/data/nextcloud/apps/dav/appinfo/v2/remote.php","line":35,"function":"exec","class":"OCA\\DAV\\Server","type":"->"},{"file":"/mnt/data/nextcloud/remote.php","line":172,"args":["/mnt/data/nextcloud/apps/dav/appinfo/v2/remote.php"],"function":"require_once"}],"File":"/mnt/data/nextcloud/apps/dav/lib/Connector/Sabre/File.php","Line":505,"message":"Impossible d'ouvrir le fichier","exception":{},"CustomMessage":"Impossible d'ouvrir le fichier"}}

Additional info

Might be related, but pretty old :
#6395

huntervcx · 2024-05-09T14:04:11Z

Ended up by truncate all of oc_filecache table, resolving all issues.

huntervcx added 0. Needs triage Pending check for reproducibility or if it fits our roadmap bug labels May 8, 2024

joshtrichards added feature: external storage 29-feedback labels May 9, 2024

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[Bug]: External SMB share display cache instead of real files, unusable #45238

[Bug]: External SMB share display cache instead of real files, unusable #45238

huntervcx commented May 8, 2024

huntervcx commented May 9, 2024

[Bug]: External SMB share display cache instead of real files, unusable #45238

[Bug]: External SMB share display cache instead of real files, unusable #45238

Comments

huntervcx commented May 8, 2024

⚠️ This issue respects the following points: ⚠️

Bug description

Steps to reproduce

Expected behavior

Installation method

Nextcloud Server version

Operating system

PHP engine version

Web server

Database engine version

Is this bug present after an update or on a fresh install?

Are you using the Nextcloud Server Encryption module?

What user-backends are you using?

Configuration report

List of activated Apps

Nextcloud Signing status

Nextcloud Logs

Additional info

huntervcx commented May 9, 2024