Unable to retrieve image details

[grannymaster]

Before you start please confirm the following.

• Yes, I've searched similar issues on GitHub.
• Yes, I've checked whether this issue is covered in the Portainer documentation or knowledge base.

Problem Description

When I try to open a console to any docker container I get this error "Unable to retrieve image details"

Expected Behavior

To be able to open console

Actual Behavior

I get this error "Unable to retrieve image details"

Steps to Reproduce

Open portainer Web UI, select container and click console icon.

Portainer logs or screenshots

Portainer errors: https://i.imgur.com/PXQixtR.png
Output of "sudo docker logs portainer" command : https://pastebin.com/qi2UDX3E

Portainer version

2.19.5

Portainer Edition

Community Edition (CE)

Platform and Version

Docker Version: 26.1.1 API version: 1.45 Go version: go1.21.9

OS and Architecture

Ubuntu 22.04.4 LTS x64

Browser

Google Chrome

What command did you use to deploy Portainer?

docker run -d -p 8000:8000 -p 9443:9443 --name=portainer --restart=always -v /var/run/docker.sock:/var/run/docker.sock -v portainer_data:/data portainer/portainer-ce:latest

Additional Information

I tried manually specifying 2.20.2 version and re-creating the container. Same issue persists.

[grannymaster]

Update:

Restored to yesterdays backup of the VM, installed 2.20.2 again and now it works. No clue what fixed it, but it works now!

[jamescarppe]

This is a duplicate of #11436. Portainer 2.19 does not fully support Docker 26. For preliminary Docker 26 support, use Portainer 2.20. When updating from 2.19 to 2.20, ensure you clear your browser cache after update.

[m4n50n]

I have the same problem in the latest version of Business edition. Do you have a solution?

[danmac]

Edit: saw the OP was already on 2.20.2 but I found this issue while trying to fix my 2.19 issue so the below link might help anyone else that finds this issue and is still on 2.19

--

You need to upgrade to 2.20.2 (current version)

I only found the 2.19 upgrade instructions with google, but if you folllow the update instructions here it will fix the issue.