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png in product show as video object #2201

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TripleNico opened this issue Feb 12, 2021 · 3 comments
Open

png in product show as video object #2201

TripleNico opened this issue Feb 12, 2021 · 3 comments

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@TripleNico
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With the migration from 3.2.2 to 4.1.1 it looks like that .png images are detected as video objects instead of image objects. With .jpg images are correctly displayed.

@Yorams
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Yorams commented Feb 19, 2021

I Also looked into this problem. Some image's shows as normal pictures an some not. I can not find a correlation between the images itself. In the inspector i can see that the content type for the video object images is "application/octet-stream".

If you get the request URL from the video object image and put a extension behind the URL (jpg or png), then the image just shows itself as a image. So i guess smartstore does not add the extension to some images.

@TripleNico
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Hopefully this can be looked into a.s.a.p. now we get customer saying they can't play the video while it's just a picture...

@TripleNico
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TripleNico commented Mar 3, 2021

I noticed that this is due the MediaManager has no linked tracks. Althought the product shows the images if you look up the images they show up but don't have a linked track to them. For example the imagename are build op of sku_# so 14210-1 if i then search mediamanger i see this:
image

Is something that has gone wrong during the migrating from 3.2.2 to 4.1.1? This product and images are not updated yet since the new update. I also noticed it's missing the file extension?

Is there a simple way to purge all MediaFiles for the folder catalog? Our application would upload new images automatically maybe that will fix it?

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